Privacy Policy

Effective date: January 1, 2026

1. Data controller and contact

Tribe Cartilage Sp. z o.o., Ul. Czwartaków 158, 04-430 Warsaw, Poland.
Email: contact@knee.help

This is the contact address for all privacy matters, including requests to exercise your rights, requests to delete data, and enquiries from any jurisdiction.

2. Scope of this Privacy Policy

This policy applies to personal data processed in connection with:

• - visits to www.knee.help and its subpages
• - use of the AI chat available on Knee.help
• - communication by email, including stories submitted to us by email
• - basic website analytics (Google Analytics 4)

Knee.help is not intended for people under 16. We do not knowingly process their personal data. If you believe we hold such data, please contact us.

Our content is for educational and informational purposes. We do not provide medical services, diagnose conditions, or recommend treatment. The AI assistant provides general information only. Consult a healthcare professional about medical decisions.

3. Categories of data we process

Depending on how you use Knee.help, we may process:

• Identification data: your name, if you provide it
• Contact data: your email address, if you contact us
• AI chat data: the content of your messages (for up to 24 months)
• Communication: emails and any stories or other information you send us
• Technical data: IP address, browser, device, operating system, visit time, pages viewed, and cookie data

4. Purposes and legal bases (EU/EEA)

(a) AI chat
Responding to questions and improving the service.
Legal basis: Article 6(1)(b) or (f) of the GDPR, as applicable.

(b) Email communication
Responding to messages and handling stories sent to us.
Legal basis: Article 6(1)(b) or (f) of the GDPR, as applicable.

(c) Analytics
Google Analytics 4, if you consent to analytics cookies.
Legal basis: Article 6(1)(a) of the GDPR.

(d) Legal obligations
Legal basis: Article 6(1)(c) of the GDPR.

5. Profiling

We do not use profiling or automated decision-making that produces legal or similarly significant effects. The AI chat provides information only.

6. Cookies and analytics

We use cookies needed for the website to function and, with your consent, analytics cookies for Google Analytics 4.

Analytics cookies are activated only after you consent. You can withdraw your consent at any time.

We do not use remarketing or advertising tools.

7. Recipients of data

• Dante AI - AI chat
• Google - analytics
• Hosting provider in the EEA - website hosting

Where personal data is transferred outside the EU/EEA, appropriate safeguards may include Standard Contractual Clauses or the EU-US Data Privacy Framework, where applicable.

8. Data retention

• AI chat - up to 24 months
• Email communication - up to 24 months
• Analytics - 14 to 26 months

9. Your rights

You may request access to, correction or deletion of your data, restriction of processing, data portability, or object to processing, where applicable. You may also withdraw your consent where processing is based on consent.

You may lodge a complaint with the Polish Data Protection Authority (UODO).

10. India

Where applicable, we process personal data in accordance with India's Digital Personal Data Protection Act, 2023.

11. United States and Canada

Additional rights may apply under local law. We do not sell personal data.

12. Security

We use technical and organizational measures to protect personal data.

13. Changes to this policy

We may update this policy. The current version will be available on Knee.help.